Shipping / Delivery

At this time Alex Russell Wines only delivers to Australian domestic customers.
All deliveries must be signed for by a person of 18 years or older. If the person signing for the delivery appears to be under the age of 25, photo ID may be required. If the premises are unattended and the delivery cannot be signed for, the courier may follow the special instructions left during checkout, return at a later time or phone the recipient for further instructions.


How long does it take to process orders?
Online and phone orders will be despatched the next working day.


Delivery Costs?
To keep things simple, we charge a delivery fee of $10 per case Australia wide.

Delivery Timeframes?
Metro: Dispatch is made from ProVino, Melbourne. After despatch ProVino estimate delivery of 2 – 5 working (or business) days for metropolitan areas but this can often takes less time. If your address is in a non metropolitan area delivery may take longer. Please allow up to 14 working days for delivery - especially if located outside of a metropolitan area. Should you still have not received delivery within this time-frame, please notify us.

Interstate: after despatch delivery will take 5 – 7 working (or business) days. Tasmania in particular can take up to 14 working days. 


Can I personally collect my order after paying?
Due to our systems, safety and stock control procedures, we DO NOT allow for order pick-up under any circumstance.


How long does it take to process orders?
Online and phone orders will be despatched the next working day after payment is confirmed.